My Cart

Close

Customer Service Contact 0207 8010 

Refund policy & Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you haven’t received a refund yet, first check your bank account again. Normally refunds can take 3-5 workings for the money to appear into your account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at clapham@shoez.co.uk


Exchanges
If you need to exchange it for the same item, send us an email at clapham@shoez.co.uk and send your item to: Shoez Ltd 75 St Johns Road London GB SW11 1QX.


Shipping
To return your product, you should mail your product to: Shoez ltd 75 St Johns Road London GB SW11 1QX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

In-store returns. Products purchased in our online store can be returned in person to our store at Unique Shoes 75 St Johns Road London SW11 1QX.

Sign Up

Receive 10% Discount Voucher